Dominion Underwriting Agents Pty Ltd places a priority on customer satisfaction. Where you are unsatisfied with any of our products or services we encourage you to contact Dominion Internal Dispute Resolutions.
To assist us in resolving your complaint in a timely and agreeable manner we ask that you download and complete the following form. This can then be sent to our Internal Dispute Resolution Team by mail, fax or email.
Dominion Complaint Form
Please contact us:
Dominion Internal Dispute Resolution
PO Box 457
Deepdene VIC 3103
Tel: 03 9852 8966
Email: enquiries@dominionunderwriting.com
Internal Disputes Resolution - What will happen
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Within 1 business day we will have begun to review your complaint and may request some further information |
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Within 3 business days we will acknowledge your complaint in writing and advise you what action we are taking |
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Within 20 business days we will have formed a resolution with you and confirmed this in writing. If we are unable to come to a mutually agreeable resolution we will advise you of your options for External Disputes Resolution. |
External Disputes Resolution
Dominion Underwriting Agents Pty Ltd is a member of Insurance Brokers Disputes Limited (IBD). Where you are unsatisfied with Dominion’s final decision further action may be taken by contacting IBD. www.ibdltd.com.au
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